Aitotexia – Privacy Policy

Aitotexia ("Company", "we", "our", or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Company Name: Aitotexia Automation
Address: Alfholsvegur, Reykjavík, Iceland
Contact Email: [email protected]

By using our website or services, you agree to the terms described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided directly by you, such as:

Name

Email address

Phone number

Business information

Any data you input while using our tools or services

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

IP address

Browser type

Device type

Cookies and tracking technologies

Usage data, such as pages visited

1.3 Information From Communication

If you contact us via email, phone, text, or our AI services, we may collect the information you provide.

2. How We Use Your Information

We may use collected data to:

Provide, operate, and improve our website and services

Respond to inquiries or support requests

Personalize user experience

Send administrative updates (privacy policy changes, confirmations, etc.)

Send promotional offers (you may opt out at any time)

Protect our rights and enforce our Terms & Conditions

Comply with legal obligations

2.4 Legal Basis for Processing (GDPR Compliance)

If you are located in the EEA, including Iceland, we process your personal data under the following legal bases:

Consent – when you voluntarily provide information or opt in to communications

Performance of a Contract – when processing is required to deliver our services (such as AI receptionist booking, confirmations, or automation tasks)

Legitimate Interests – to operate, improve, secure, and market our services

Legal Obligations – when we must process data to comply with laws

You may withdraw consent at any time by contacting: [email protected]

3. Sharing Your Information

We may share information with:

3.1 Service Providers & Contractors

Trusted partners who assist with:

Hosting

AI services

Email delivery

SMS messaging

Automation workflows

CRM and customer management

Analytics

Customer support

These parties are bound by confidentiality agreements and process data only as needed to perform their services.

3.2 Third-Party Processors (AI, SMS, CRM, Automation Tools)

We use third-party platforms to deliver our services, including:

AI call-handling providers

SMS messaging platforms

Email delivery services

Workflow automation tools

CRM platforms

These processors may handle limited personal data strictly for the purpose of operating our service.
We do not sell personal data to any third party.

3.3 Business Transactions

If Aitotexia is involved in:

A merger

Acquisition

Asset sale

Your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose information if required to:

Comply with the law

Protect users

Protect Aitotexia’s rights and operations

4. Data Security

We use technical and organizational measures to secure your data, including:

Encryption

Access control

Secure third-party providers

GDPR-aligned practices

However, no method is 100% secure.
You are responsible for keeping login credentials private.

5. Your Rights & Choices

You may:

Request access to your data

Request correction of inaccurate data

Request deletion of your data

Opt out of promotional emails

To make a request, email: [email protected]

We may decline deletion if data is required for:

Legal compliance

Security

Fraud prevention

6. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.
If such data is discovered, it will be deleted.

7. External Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

8. Changes to This Privacy Policy

We may update this Policy from time to time.
Changes will be posted on this page with a revised effective date.
Continued use of our services means you accept the updated terms.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Aitotexia Automation
Alfholsvegur, Reykjavík, Iceland
Email: [email protected]